A simple guide to types of non-conformity

This PDF download includes definitions for 4 severity levels that you can use to categorise non-conformities that arise in your products and process

• Critical: Existential risk to customers or your business.

• Major: Significant risk to final product or service quality.  

• Minor: No significant risk to final product or service quality. 

• Opportunity for improvement: Non-critical, non-systemic. 

Download and use the definitions to assess the risk of non-conformances and trigger corrective action when required.